Internship Front Office (Full free educational program) / Night Audit
-
60 - 100 EUR after-tax per week
-
The Front Desk (receptionist) manages all operational activities of the hotel's Front Desk (Front Desk/ Night Audit). Communicates effectively in writing and verbally to provide direction to staff. Observes performance and encourages improvement. Trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Responsibilities include; • Check-in / Check-out of hotel guest including payments and tell them important information • Ensure all guest service standards and all hotel and departmental policies and procedures are followed and consistently applied • Review all site tours, group resumes, arrivals and departures and room type inventory daily • Follow proper cash handling procedures outlined in the bank contract and the training manual • Develop strong working relationships with all other departments • Assist the accounting department to resolve various billing issues on guest folios • Work with the booking- and reservation system Opera/Amadeus • Conduct daily pre-shift meetings • Work with the Front Office Manager to achieve budgeted and forecasted rooms revenue 100 Work Locations - Amsterdam, Eindhoven, The Hague, Loosdrecht, Lochem, Middelburg, Arnemuiden, Groningen, Maastricht, Sittard, Helmond, Eindhoven;
-
What do we provide? • Free education for you! The Orange Academy takes the costs, € 7.000,-! • Internship of 8 months in a 3 or 4**** star hotel in the Netherlands, • 6 weeks school at HRC Academy in Sofia, Bulgaria • You will get a weekly internship fee during the whole program, • Free housing during school and internship incl. free Wifi, • Covered travel expenses, • Official education program by a certificated school, • After graduation, we will help you with finding a job in The Netherlands.
-
7AM-3PM / 3PM-11PM / 11PM-07AM (at least 4 nights shifts per week). - Full-time
- Užsienis
Requirements
Qualifications: • Good command of the English language is essential, both written and verbal • A service excellence and relationship management role model • Including dealing with all guest service situations while continually ensuring guest satisfaction about Hotel standards • Proven effective supervisory skills • Able to motivate, mentor and performance manage • Able to work under pressure and stressful situations while handling multiple tasks • Attentive to details and have excellent organizational skills • Excellent interpersonal skills with a positive attitude and be guest focused • Neat, professional and well groomed at all times.
About the Company
The Front Desk (receptionist) manages all operational activities of the hotel's Front Desk (Front Desk/ Night Audit). Communicates effectively in writing and verbally to provide direction to staff. Observes performance and encourages improvement. Trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest.
